ku9's Privacy Policy

1 Scope and Applicability of the Policy

This privacy policy applies to all services, websites, and mobile applications of the ku9 platform. When you register on ku9, log in, make a deposit or withdrawal, or use any of our services, the terms of this policy come into effect automatically.

Along with reading this policy, you are advised to read our Terms and Conditions, as both documents together define the legal relationship between you and ku9. The platform operates for users in Bangladesh and ensures data protection in accordance with the applicable laws of Bangladesh.

2 Details of Information Collected

ku9 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number
• Mobile number and email address
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identification information
• Browser and operating system type
• Session duration and page visit information
• Login time and location-related information

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus claims and wagering activity
• Session data and list of preferred games

3 How Information Is Collected

ku9 collects information through three main methods:

3.1 Information Provided Directly

You provide information directly by filling in registration forms, completing KYC verification, submitting deposit or withdrawal requests, and contacting the support team. This information is essential for operating the service.

3.2 Automatically Collected Information

Technical information from your device and browser is logged automatically. This may include session cookies, performance cookies, and analytics data.

3.3 From Third-Party Sources

Transaction confirmation information may be received from payment processors (such as bKash or Nagad) and fraud prevention service providers.

4 Purpose of Using Information

The information collected is used for the following purposes:

• Account registration, verification, and management
• Processing deposits and withdrawals
• Preventing fraud, money laundering, and unauthorised access
• Technical improvement of the platform and resolving errors
• Providing personalised services and bonus offers
• Running customer support services
• Monitoring responsible gaming activity
• Meeting legal and regulatory obligations

ku9 never sells users' personal information or uses it for unrelated commercial purposes. The use of information is always limited to the purposes described in this policy.

5 Data Storage and Security

ku9 applies industry-standard security measures to protect your information. The connection between your browser and our servers is secured through SSL encryption technology. Sensitive information is stored in encrypted form and only authorised staff can access the relevant data.

5.1 Technical Security Measures

• Data transmission encryption via SSL/TLS protocol
• Encryption of sensitive fields in the database
• Regular security audits and vulnerability assessments
• Suspicious activity detection systems

5.2 Administrative Security Measures

• "Need-to-know access" policy for staff
• Confidentiality agreements with third-party service providers
• Rapid response plan in the event of a data breach

6 Sharing Information with Third Parties

ku9 may share information with third parties in the following cases:

6.1 Payment Processors

The necessary transaction information is shared with the relevant financial institutions for processing bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely to complete the specific transaction.

6.2 Game Software Providers

Session and gaming activity information is sent to Evolution, Pragmatic Play Live, PG Soft, JILI, and other game studios for the operation of casino games. The processing of this information is also governed by each studio's own privacy policy.

6.3 Legal Authorities

Providing information to government or law enforcement authorities as part of a court order or due legal process is a legal obligation. In such cases, only specific and relevant information is provided.

Outside the cases listed above, ku9 does not sell, rent, or exchange your personal information with any third party.

7 Cookies and Tracking Technologies

The ku9 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that improve the functionality of the platform.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core site functionality. Disabling these will prevent the site from working properly.
• Performance Cookies: Collect anonymous statistics to understand which pages of the site are used most.
• Functionality Cookies: Remember your language preference and display settings.

You can disable cookies from your browser settings, but this may limit some features of the platform.

8 Privacy of Minors

ku9 strictly follows a 21+ age policy. Information of any person under 21 years of age is not knowingly collected or stored. Age is confirmed during the KYC verification process.

If information of a minor has been collected by mistake and is brought to our attention, that account will be closed immediately and the relevant information will be deleted. Further details on this matter are available in the Responsible Gaming Policy.

9 User Rights

As a ku9 user, you have the following rights regarding your own information:

9.1 Right of Access

You may request a copy of the information stored in your account. A response will be provided within 30 days of receiving the request.

9.2 Right to Rectification

If any of your information is incorrect, you may request a correction. After KYC verification, additional documents may be required to change core identity information.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period to meet legal obligations.

9.4 Right to Object to Processing

For marketing communications, you may unsubscribe at any time. Your account service will continue as normal as a result.

10 Data Retention Period

ku9 does not retain personal information beyond what is necessary. In general:

• While the account is active: all information is retained
• After account closure: financial and KYC information is retained as required by legal obligations
• Technical logs: retained for up to 12 months
• Customer support conversations: kept for a set period for service quality improvement

Once the retention period has ended, information is securely and permanently deleted or anonymised in a way that makes it no longer possible to identify you.

11 Policy Changes and Notification

ku9 reserves the right to amend this privacy policy as needed. If any significant changes are made:

• The updated date on this page will be changed
• A notification may be sent to the registered email
• A notification may be displayed on the platform

If you continue to use the platform after a change, you will be considered to have accepted the revised policy. It is therefore advisable to review this page regularly.

12 Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact the ku9 support team. Our 24/7 live chat service is available in both Bengali and English. You may also contact us by email:

[email protected]

For general questions about data protection, visit our Frequently Asked Questions page. Requests sent by email are usually responded to within business days.