ku9 Terms and Conditions
Please read this document carefully before opening an account at ku9. It explains all conditions of use, as well as user rights and responsibilities.
1. General Terms
ku9 is an online gaming platform that provides casino games, sports betting and live casino services for users in Bangladesh. These terms and conditions ("Terms") apply to the ku9 website, mobile application and any related platforms.
By registering or using ku9 services, you confirm that you have read and understood these Terms in full and agree to abide by them. If you do not agree with any part of these Terms, you are advised to refrain from using the service.
ku9 reserves the right to amend these Terms at any time. Users will be properly notified before any changes take effect. Continued use of the service after changes to the Terms will be considered acceptance of the updated Terms.
2. Account Registration
To open an account at ku9, each user must provide accurate and complete information. If the information provided at registration is found to be false or incomplete, the account may be closed at any time.
2.1 One Person, One Account
Each person may operate only one ku9 account. Creating multiple accounts for the same person is strictly prohibited. If multiple accounts are detected, all accounts will be closed and the associated balances may be forfeited.
2.2 Account Security
You are fully responsible for the security of your account. You are advised not to share your password with anyone. If you suspect unauthorised access to your account, you must notify the ku9 support team immediately.
ku9 will never ask for your password or OTP by email or phone. If you receive such a request, treat it as fraudulent.
2.3 Account Transfer
A ku9 account is strictly personal. Transferring, selling or renting it to any other person is completely prohibited.
3. Age Verification and Identity Confirmation
All ku9 services are available only to persons aged 21 or above. Providing a false age at registration is strictly prohibited.
ku9 may at any time request documents to verify a user's age and identity, such as a national ID card or other government-approved identity document. Withdrawals may be temporarily suspended until verification is complete.
If a minor has registered by mistake, the account will be closed immediately and any deposited funds will be returned, but no bonuses or winnings will be refunded.
4. Financial Transactions
4.1 Deposits
The minimum deposit amount at ku9 is ৳500. Accepted payment methods include bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks).
Deposits are generally credited to your account instantly. If there is a delay or a deposit is not credited, please contact the support team.
4.2 Withdrawals
The minimum withdrawal amount from ku9 is ৳800. Withdrawals are generally processed within 30 minutes to 3 hours. Identity verification must be completed before a withdrawal request can be approved.
The withdrawal method used should match the deposit method. Available withdrawal methods are: bKash, Nagad, Rocket, Upay and bank transfer.
4.3 Source of Funds
Users must confirm that the funds they deposit come from a legitimate source. Using funds linked to money laundering or illegal activities on ku9 is completely prohibited. If a suspicious transaction is detected, ku9 reserves the right to notify the relevant authorities.
5. Bonuses and Promotional Offers
New users at ku9 receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. Before withdrawing this bonus, you must wager 20 times the bonus amount.
5.1 How Bonuses Are Calculated
For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus, giving a total balance of ৳3,000. To be eligible to withdraw winnings from the bonus, you must wager the bonus amount (৳2,000) × 20 = ৳40,000.
5.2 General Bonus Terms
- Each bonus offer may be used only once.
- Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met first.
- There may be a time limit for completing the bonus wagering requirement.
- Attempting to claim bonus benefits using multiple accounts or the same payment method is prohibited.
- ku9 reserves the right to modify or withdraw any bonus offer.
5.3 VIP Cashback
ku9 VIP members receive a weekly cashback benefit. Cashback rates are set across four tiers from Bronze to Platinum — Bronze up to 0.4%, Silver up to 0.8%, Gold up to 1.1% and Platinum up to 1.5% weekly cashback. Cashback applies to the total net losses for the week.
6. Gaming Rules
All games offered at ku9 are operated by third-party game providers (such as Pragmatic Play, Evolution, JILI, PG Soft, Spribe and others). Game outcomes are determined by Random Number Generator (RNG) technology, which operates impartially and independently.
6.1 Betting Limits
Each game has its own minimum and maximum betting limits, which are clearly stated in the game interface. Specific betting limits may apply when playing in bonus mode.
6.2 Technical Issues
If a game round is left incomplete due to a disconnection or technical issue, ku9 will act in accordance with the rules of the relevant game provider. In such cases, the game log will be treated as the final reference.
6.3 Sports Betting
In sports betting, a wager cannot be changed once it has been confirmed. How bets are settled in the event of a cancelled or postponed match will be determined in accordance with ku9's sports betting rules.
7. Prohibited Activities
The following activities are completely prohibited at ku9 and will result in account closure if detected:
- Using software bots, automated tools or artificial intelligence of any kind on games or the system.
- Systematically placing bets or coordinating with others for the purpose of circumventing bonus conditions.
- Attempting to access ku9's systems or attempting to break security measures.
- Using the platform for money laundering or transactions involving illegal funds.
- Attempting to steal or fraudulently obtain another person's account details.
- Improperly coordinating with other players to influence game outcomes.
8. Account Closure and Suspension
8.1 Closure at User Request
Any user may request to close their ku9 account at any time. If there is a remaining balance at the time of the request, the user will be given the opportunity to withdraw it; however, any outstanding bonus conditions will result in the related bonus being cancelled.
8.2 Suspension or Closure by ku9
In the event of a breach of the Terms, ku9 may temporarily suspend or permanently close an account without prior notice. In such cases, the decision to return or forfeit the balance will be made based on the nature of the breach.
9. Responsible Gaming
ku9 believes that gaming should be a form of entertainment, not a way to earn money. We encourage all users to read and follow our Responsible Gaming Policy.
Users who feel they are experiencing problems with excessive gaming may request a temporary or permanent restriction on their own account. ku9 treats such requests with the highest priority.
- A deposit limit-setting feature is available.
- Self-exclusion for a set period can be requested.
- If signs of a gaming problem appear, our support team is available at all times to help.
10. Data Protection and Privacy
ku9 is committed to protecting users' personal information. To learn more about how personal data is collected, stored and used, please read our Privacy Policy.
Your account information is protected by SSL encryption. ku9 never sells your personal information to third parties. However, information may be provided to relevant authorities where required by law.
11. Changes to Terms
ku9 may revise or update these Terms as needed. Users will be notified in advance of significant changes via email or a platform notification.
Continued use of the service after changes will be taken as acceptance of the updated Terms. You are therefore advised to revisit this page from time to time.
If any term seems unclear or you need more information, please visit our FAQ section or contact the support team directly.
12. Contact and Support
If you have any questions or complaints about these Terms, please contact the ku9 support team. We provide service 24/7 in Bengali and English via live chat and email.
Contact address: [email protected]
To learn more about us, visit the About Us page.